Reduce costs, increase productivity and improve customer service with our Contact Center on Demand & IVR services.


Intelligent Call Routing (ICR)

Provide high quality customer service, minimize costs, and maximize your business’ agent resources with Intelligent Call Routing (ICR). ICR is a network-based service that routes calls to specific locations based on network-provided, caller-entered, or customer-supplied data.

  • Drive down agent costs by routing calls more efficiently to your available resources
  • Eliminate lost revenue due to lost calls
  • Increase customer satisfaction by creating a better customer experience
  • Ensure business continuity and maximize business productivity
  • Enjoy easy management of your service anytime, from anywhere, via a customized web portal
  • Count on round-the clock customer support, 365 days a year
  • Always know where you stand with real-time reporting and metrics

Contact Center on Demand

Minimize upfront and ongoing costs, manage resources effectively and improve overall customer satisfaction with Contact Center on Demand. These services let you quickly and easily respond to changes in customer demand by scaling infrastructure as needed to match your call volume. Monitoring and reporting tools make it easy to track and report on campaign results, agent performance, and more.

  • Multi-Channel: Your customers contact you using their preferred channel; be it via phone call, web chat, email and/or social media
  • Reduce Costs: Minimize upfront capital costs and reduce ongoing operational costs
  • Deploy Immediately: Set up a fully operational global contact center in a matter of days
  • Unparalleled Scalability: Easily scale infrastructure to mirror your call volume
  • Fast Integration: Open, service-oriented architecture makes it easy to integrate your existing applications
  • Secure and Reliable: Highly secure and always available
  • Monitoring and Reporting: Get updated analytics on contact center processes, campaign results, agent performance and more
  • A Low-Risk, Future-Proof Contact Center: Experience the advanced capabilities of a cloud-based solution - without high initial costs or upgrades
  • Multi-Location Agent Support: Track/manage agent activity whether they're on site, in their home office, or working at an off-shore location
  • Customizable dashboards: Provide standard, advanced and customizable metrics

Interactive Voice Response (IVR)

Whether you need to reach out to customers with an important service message, or want to help customers get the info they need as quickly as possible, Interactive Voice Response (IVR) services can help. IVR lets you create a full-featured customer contact experience without the need to purchase additional equipment.

  • Improve productivity and reduce call handling fees
  • Complete transactions
  • Proactively notify customers of relevant changes in services or programs
  • Easily gather feedback and gauge performance via customer satisfaction surveys
  • Quickly update customers in disaster recovery or business interruption situations
  • Ensure accurate information for product/service warranties by verifying purchase details and information
  • Reach out to hundreds of thousands of customers in a matter of minutes, not days or weeks

Virtual Hold

Respect your customer’s time and save money when doing it! When you place your customers on hold, everyone loses. The customer’s temperature rises as they feel you don’t care about their time; you’re also spending money unnecessarily on ACD licenses, toll free usage, network capacity and possibly even overstaff your contact center to lessen your average hold time. With Virtual Hold as a Service, you remedy this – all while leveraging your existing ACD investment.

  • Use your existing ACD
  • Lowers spend on toll free and network capacity
  • Lowers spend on ACD licenses and resulting maintenance contracts
  • Lowers spend on extra customer service reps
  • Shows respect for your customers' time
  • Makes for faster interactions
  • Only pay when the solution is used

Outbound Call Notification

Share important messages with customers, constituents and other end users with Outbound Call Notification. Outbound Call Notification is an automated system to securely reach out to a targeted list of contacts without the expense associated with capital investments.

  • Communicating itinerary changes
  • Appointment reminders
  • Emergency response
  • Collections
  • Account alerts, renewals and reminders
  • Proactively inform targeted users of changes in services or programs
  • Conduct customer surveys
  • Provide business interruption or disaster recovery alerts
  • Verify recent purchase information for product or service warranties


Start by clicking the "Get Started" button below and we'll help you tailor a solution specific to your business needs.